Accessibility and ADA Paratransit

Reasonable Accommodation Policy

Lowcountry Regional Transportation Authority (LRTA) dba Palmetto Breeze will make reasonable accommodations/modifications to its policies, practices and procedures when such accommodations are necessary to avoid discrimination on the basis of disability.

The procedures described in our Reasonable Accommodation Policy, which can be read in its entirety here, regarding reasonable accommodations apply to the transit services operated by Palmetto Breeze and include Fixed Routes, Commuter Routes, Demand Response Routes, Coordinated Transportation and Easy Breeze Paratransit.

Requests for reasonable accommodations are to be made in advance, whenever possible, and should be sent in writing by mail or email to:

 

LRTA dba Palmetto Breeze 

ATTN:  Mobility Manager

P.O. Box 2029

Bluffton, SC 29910

latkinson@palmettobreezetransit.com

 

For inquiries, questions or comments about this policy, call Palmetto Breeze at 843-757-5782 and press option #3.

ADA Discrimination Complaint Process

Palmetto Breeze has established a process for resolving complaints of discrimination based on disability. Any person who believes he or she has been subjected to discrimination on the basis of disability may file a complaint under this procedure. ThePalmetto Breeze MobilityManager or his/her designee shall be responsible for overseeing investigations and responses to complaints of discrimination based on disability.

How to File a Complaint:

Please complete an ADA Discrimination Complaint Form (found here). ADA Complaint Forms and the ADA Complaint Procedure is available here for download on the Palmetto Breeze website, or hardcopies of all material is available at the offices of:

LRTA dba Palmetto Breeze

Attn:  Mobility Manager

PO Box 2029

25 Benton Field Road

Bluffton, SC 29910

843-757-5782, Option #3 

latkinson@palmettobreezetransit.com

The Breeze trolleys are low-floor vehicles with ramps, making our service completely ADA accessible. For those who are eligible, The Breeze offers Easy Breeze ADA Paratransit services.  Complete details on Easy Breeze Paratransit, including the application process for eligibility can be found here. If you have any questions about the accessibility of our vehicles, please give our office a call at (843) 757-5782.

PLEASE NOTE:

Any of our brochures or service information documents are available in alternative formats, such as large print or audio file, upon request. Please call 843-757-5782, Option #3 or email latkinson@palmettobreezetransit.com with your alternative document needs.

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